Why is my discount code not working?

Discount codes on our website are not case sensitive. This means when you enter your discount code, you don’t need to worry about upper case or lower-case letters. For example, if you were to type your discount code like this ''UccelloDesigns'', ''UCCELLODESIGNS'' or like this ''uccellodesigns'' ...

How long will my refund take after I cancel my order?

Once your cancellation is successful, we issue your refund immediately. You will see the refunded amount in your account in approximately 5-10 working days, depending on your bank. If you have any further issues or queries surrounding this question, please feel free to contact our amazing Custome...

How long will it take to deliver my order?

Your order will be dispatched from our distributors within 1-3 working days after ordering. It can take up to 10 working days to be delivered throughout Australia. Please keep in mind that delivery may take longer during holiday seasons. Should you have any issues or questions about your order, p...

Where can I purchase Uccello Designs daily living products?

You can purchase any of our daily living products direct from our website by clicking here and hovering over the ''Shop'' button of the website menu. All products pricing includes GST and come with free delivery. There are no further charges. We have a step-by-step tutorial here if you would like...

How do I apply my discount code on the Uccello Designs Website?

When applying your discount, the first opportunity will be in the cart. Once in the cart, you will see a text box directly under the image of the product/s you are purchasing. Applying your discount code in the cart: Type your discount code into the allocated text box Once you have confirme...

How do I know that my order went through?

You will know your order has been successful once you have reached our 'thank you' page. Our thank you pages looks like this:    We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this:   ...

Why won’t my order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase will not go t...

How can I change/cancel my order?

To make changes to your order or to cancel it, you can reply to the ''Order Confirmation'' email that you would have received after your purchase with your order number and tell us what you would like to change or amend. Alternatively, you can email our sales team direct on sales@uccellodesigns.c...

What happens if I am not home when my order is delivered?

Don' think you will be home when your order arrives. You can leave a note for our couriers to leave your it with a neighbour or in a safe area of your home/garden e.g., porch. Of course, if you have any issues or questions, please do not hesitate to contact our Customer Care Team here. You can al...

How can I change the delivery address on my order?

Need to change the delivery address for your order? You can do so by contacting our Sales Team directly. You can do this by responding to the ''Order Confirmation'' email. This is an email that you would have received after your purchase on our website. If you are having any issues finding this e...

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