In the unlikely event that you have not received your order within 15 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you.
Your order number is unique to you, and you would have received this in your ''Order Confirmation'' email dire...
Why we need your postcode:
Postcodes are unique to every suburb/area in Australia and New Zealand. They are used to sort and route your order before delivery. To ensure the fastest delivery possible please include your postcode with your order.
Why we need your phone number:
We need your phone nu...
Our couriers cannot deliver to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, please only use a residential/street address when you order from our website.
If you have any further questions or issues with regards to this, please contact our Customer Care T...
We currently do not offer an ''order over the phone'' service. We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website.
Remember, you can never purchase by accident by clicking buttons. Feel safe to browse until you are content and have found wh...
We use Australian Post to deliver throughout Australia and New Zealand. Once dispatched, orders generally take up to 10 working days to be delivered.
If you have any issues or questions, please don't hesitate to contact our Customer Care team here. You can also email them directly at customercare...
Every daily living product or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees.
If there is a need to return your Uccello order, please contact our Customer Care Team and they will help guide you th...
