What happens if I am not home when my Liquid Level Indicator is delivered?

If you believe that you will not be at home when your Liquid Level Indicator will be delivered, you can leave a note for our couriers to leave your parcel with a neighbour or in a safe area of your home/garden e.g., porch.

Can I request that my Liquid Level Indicator be left with a neighbour?

If you would like yourLiquid Level Indicator to be left with a neighbour here are some options: You can input your neighbor’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our couriers....

Who will deliver my Liquid Level Indicator?

We use Direct Freight Express to deliver throughout Australia and New Zealand. Once your Liquid Level Indicator is dispatched, orders generally take up to 10 working days to be delivered. If you have any issues or questions, please don’t hesitate to contact our Customer Care team here. You can al...

Why do we need your postcode and phone number when purchasing your Liquid Level Indicator?

When you are purchasing the Liquid Level Indicator on our website, you will see that we ask for your postcode and phone number within the checkout process. Why we need your postcode: Postcodes are unique to every suburb/area in Australia and New Zealand, they are used to sort and route your order ...

How can I change the delivery address on my Liquid Level Indicator order?

If you would like to change the delivery address for your Liquid Level Indicator order, please contact our Sales Team directly. You can do this by responding to the ‘Order Confirmation‘ email you received directly after you purchased on our website, or you can email them direct on sales@uccellodesig...

How can I change/cancel my Liquid Level Indicator order?

To make changes to your Liquid Level Indicator order or to cancel it, you can reply to the ‘Order Confirmation‘ email that you would have received after your purchase with your order number and tell us what you would like to change or amend. Alternatively, you can email our Sales Team direct on s...

Do you charge delivery for the Liquid Level Indicator?

Every Liquid Level Indicator purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. If there is a need to return the Liquid Level Indicator, please contact our Customer Care Team and they will help guide you throug...

Who do I contact if my Liquid Level Indicator has not been delivered within 15 working days?

In the unlikely event that you have not received your Liquid Level Indicator within 15 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you. Your order number is unique to you, and you would have received this in your ”Order Confirmat...

How long will it take to deliver my Liquid Level Indicator?

Your Liquid Level Indicator will be dispatched from our distributors between 1-3 working days after ordering. It will then take up to 10 working days to be delivered throughout Australia and New Zealand. However, delivery may take longer during holiday seasons. If you have any issues or questi...

Why can I not use a PO Box as my delivery address when I order the Liquid Level Indicator?

Our couriers cannot deliver your Liquid Level Indicator to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, please only use a residential/street address when you order from our website. If you have any further issues or queries around this, please do feel fr...

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