How long will it take to deliver a replacement Muggi Cup Holder?

Your replacement Muggi will take 1-3 working days to be processed by our distributors. Once complete, it can then take up to 10 working days to be delivered throughout Australia and New Zealand. Please be aware that delivery may take longer during holiday seasons. If you have any further issues o...

Who do I contact if my Muggi has not been delivered within 15 working days?

In the unlikely event that you have not received your Muggi Cup Holder within 15 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you. Your order number is unique to you, and you would have received this in your 'Order Confirmation' e...

Who will deliver my Muggi Cup Holder?

We use Direct Freight Express to deliver throughout Australia and New Zealand. Once dispatched, your Muggi order will take between 10-15 working days to be delivered. If you have any issues or questions, please do not hesitate to contact our Customer Care Team here. You can also email them direct...

How long will it take to deliver my Muggi Cup Holder?

Your Muggi Cup Holder order will be dispatched from our distributors within 1-3 working days after ordering. Orders generally take between 3-10 working days to arrive throughout Australia and New Zealand. However, delivery may take longer during holiday seasons. If you have any further questions ...

Do you charge to deliver the Muggi Cup Holder?

Every Muggi Cup Holder purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. If there is a need to return the Muggi, please contact our Customer Care Team and they will help guide you through the returns process.

Why won’t my Muggi order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your Muggi order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase will no...

Why do you need my postcode & phone number when purchasing the Muggi?

When you are purchasing the Muggi Cup Holder on our website, you will see that we ask for your postcode and phone number within the checkout process. Why we need your postcode: Postcodes are unique to every suburb/area in Australia and New Zealand, they are used to sort and route your order before...

Why can I not use a PO Box as my delivery address for my Muggi order?

Our couriers cannot deliver your Muggi Cup Holder to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, please only use a residential/street address when you order from our website. If you have any further issues or queries around this, please do feel free to ...

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