Where can I purchase the Uccello Kettle?

You can purchase the Uccello Kettle direct from our website by clicking here. This will cost $125 (including GST) and comes with free delivery. There are no further charges. We have a step-by-step guide here to help you should you need assistance in purchasing it on our website. Our payments p...

Why we need your postcode & phone number when you order your Uccello Kettle

At the checkout stage of your purchase on our website we ask you for your postcode and phone number. Why we need your postcode: Postcodes are unique to every suburb/area in Australia and New Zealand, they are used to sort and route your order before delivery. To ensure the fastest delivery possibl...

Can I request that my Uccello Kettle order be left with my neighbour?

If you would like your Uccello Kettle order to be left with a neighbour, we do have 2 options to choose from: You can input your neighbour’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website. We can then forward this note ...

How can I change the delivery address on my Uccello Kettle order?

Need to change the delivery address for your Uccello Kettle order? You can do so by contacting our Sales Team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website. Or, if you prefer, you can email them direct on sales@ucce...

How can I change/cancel my Uccello Kettle order?

To make changes to your Uccello Kettle order or to cancel it, you can reply to the 'Order Confirmation' email. This is an email  you received after your purchase on our website. Within it, you will find your order number and tell us what you would like to change or amend. Alternatively, you can e...

Why won’t my Uccello Kettle order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your Uccello Kettle order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase of t...

How do I know that my Uccello Kettle order went through?

You will know your Uccello Kettle order has been successful once you have reached our 'thank you' page. Our thank you pages looks like this.     We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this: ...

How do I apply my discount code when I buy the Uccello Kettle?

When applying your discount code for your Uccello Kettle, the first opportunity you will have will be in your cart. Once in the cart, you will see a text box directly under the image of the Uccello Kettle. Applying your discount code in the cart: Type your discount code into the allocated text...

Can I order the Uccello Kettle over the phone?

We currently do not offer an 'order over the phone' service. We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. Remember, you can never purchase by accident by clicking buttons on our website. Feel safe to browse until you are content and ...

How can I purchase the Uccello Kettle on the website?

For assistance in purchasing the Uccello Kettle, please feel free to follow the step by step guide below: Getting to the shop page: From our home page you can hover over the 'shop' tab in our menu. You will see a dropdown menu appear with a list of our products. Click on the 'Uccello Kettle...

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