At the checkout stage of your purchase on our website we ask you for your postcode and phone number.
Why we need your postcode:
Postcodes are unique to every suburb/area in Australia and New Zealand, they are used to sort and route your order before delivery. To ensure the fastest delivery possibl...
Need to change the delivery address for your Uccello Kettle order? You can do so by contacting our Sales Team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website. Or, if you prefer, you can email them direct on sales@ucce...
We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your Uccello Kettle order may not have been successful:
Incorrect debit/credit card details:
If you have made any wrong entries or have submitted the wrong information, then your purchase of t...
We currently do not offer an 'order over the phone' service. We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website.
Remember, you can never purchase by accident by clicking buttons on our website. Feel safe to browse until you are content and ...