Once processed, a replacement part or kettle will take 1-3 working days to be processed by our distributors and can then take up to 10 working days to be delivered throughout Australia and New Zealand. Please keep in mind that this can take longer during holiday seasons.
Should you have any furth...
In the unlikely event that you have not received your Uccello Kettle within 15 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you.
Your order number is unique to you, and you would have received this in your 'Order Confirmation' ema...
We use Direct Freight Express to deliver the Uccello Kettle throughout Australia and New Zealand. Once dispatched, orders generally take up to 10 working days to be delivered.
Of course, if you have any issues or questions, please feel free to contact our Customer Care Team. They are always happy...
We do not charge to deliver any of our daily living products. Every Uccello Kettle or spare parts purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees.
If there is a need to return the kettle, please contact our C...
Need to change the delivery address for your Uccello Kettle order? You can do so by contacting our Sales Team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website. Or, if you prefer, you can email them direct on sales@ucce...
Our couriers cannot deliver your Uccello Kettle to a PO Box. A Po Box is too small to hold the package. Therefore, we ask that you please only use a residential/street address when you order from our website.
If you have any further issues or queries around this, please do feel free to contact ou...
